FAQ's & Privacy Policy

Q: Why do the horizontal boards look lighter after being refinished.?
A: This is an optical illusion caused by light reflecting off of the HORIZONTAL wood grain.  Sometimes you can take a step to the left or the right and see a different angle and the illusion will disappear. Take a look at your door from the inside and you may see the same Optical illusion that you never noticed before. Look at other doors such as  a neighbors door to see if you see the same illusion. 

There is NOTHING we can do about this. 
It does not happen to all doors and it's not from a lack of stain on the wood.  The only way to fix this problem is to go  darker with your door color. This is not a warranty issue.​       

Q:What caused the tiny little bubbles that popped up on my door after your craftsmen left?
A: A heat variation, such as the sunlight touching a cooler door, will heat the cooler wood causing the air trapped in the pores to expand. If the door is 50 degrees as it sets at the curb and then it is installed into place in the doorway that's 72 degrees, then that fluctuation COULD cause bubbles to pop up. It doesn't happen very frequently but it does happen occasionally. This is the reason we cover your door with white plastic to try and keep that from happening. This has nothing to do with craftsmanship. If it should happen then we will come back and fix it. 

You end up with more finish on your door...yay!

Q: What type of finish do you put on the doors?
A: We use a Marine Grade Spar Urethane with a UV blocker....this is an oil base which means it will last longer than a water based Acrylic, (that one of my competitors use)

Q: Can you refinish anything else, such as furniture?
A: We could, but we stick to our core business which is refinishing doors. My philosophy is to pick one thing, and be very good at it.....which we are!

Q: How long have you been refinishing?
A: I was raised in the back shop of a piano store, working on pianos when I was 11...I am 67 now...you can do the math. I have had numerous refinishing shops over the years, refinishing everything from end tables to Dining room sets. Rebuilding Antiques, Jukeboxes, and Slot machines. You name it.

Q: How long does it take to refinish a door?
A: Under normal circumstances it should take approximately 3-4 hours to refinish a single side door. I have personally taken down, refinished and re-hung an 8' door in 2 hours (by myself), but I'm pretty awesome though!

Q: Why would it take longer?
A: Stripping extra coats of finish off may slow us down, shellac, multiple layers of paint, excessive damage, or refinishing more than one door. 

Q: Should I polish my door after you're done, to help it last longer?
A: No, using products with wax, oils, or silicone's could hinder future refinishing. When we strip the finish, the silicone's, oils, or waxes from the polishes, soak in the wood, causing whats known as fish eyes (dimples) in the finish. This could prevent a smooth finish. Older homes such as those in the Heights have more of a chance of having Silicone in the finish because of the polishes used in the old days. Please don't try to spruce up a dry damaged finish with Old English, Pledge, Murphy's Soap.....ect

Q: What should I use to clean it then?
A: I recommend using a slightly water dampened cloth. If you need something stronger than water, use Windex or a mild cleaner, but be quick with it, don't leave it on too long.

Q: How many doors have you re-finished so far?
A: As of  12/31/2023 we have refinished  28,241 doors

Q: Can you remove my Baldwin locks before refinishing my doors?
A: We really do not like removing these locks because of their complexity. We normally wait until we see the age of the locks before we make a decision on removing them. We are not locksmiths.

Q: Why is there an uneven gap at the top of my door?
A: Almost all exterior doors have an uneven gap at the top of the door on the handle side. This is caused from the weight of the door stretching the hinges or because the casing that holds the hinges is coming loose. With time, your door will start to sag on the handle side because of its weight and the constant opening and closing. The hinges could be stretching out of shape, the hinge screws may need to be tightened or in some instances, the casing that holds the hinges may be working itself loose. Replacing the hinges can sometimes make a difference or placing a 4 inch screw into the top casing hinge will take a little sag out of the door. This does not mean we can take the uneven gap out, only make it less prominent....sometimes. 

We are not carpenters, only refinishers trying to do the best we can.

Q: What form of payments do you take?
A: Cash, Check, and Credit Cards thru Square (with a 4% cc fee)

Q: How many trucks do you have in the field refinishing doors?
A: We have 6 work trucks as of 12/31/2023

Q: Do you have any contracts?
A: Heritage Grand, in Cinco Ranch, Katy,  
We are contracted to refinish ALL 660 doors every 3 years

A:The Enclave at Mill point
(Woodlands) Refinish all doors

A:The Waterway Village Town homes
(Woodlands) Refinish all doors and casing

Q: Are you Bonded?
A: Yes 
 

Q: Are you insured for general liability?
A: Yes, for $2,000.000.00

Q: Do you refinish stain glass doors?
A: We can refinish any door, we mask off all glass so as not to damage it

Q: Do you Sell or install doors?
A: No

Q: Why does the paint peel off of my frame when removing the tape that held the plastic in place?

A: This is due to an inferior prep job before the painting (ex: did not sand properly, did not remove all paint before repainting, etc.) We use Frog Tape on painted casings because it is just sticky enough to keep the plastic up on windy days and still not damage a properly painted surface. 

Privacy Policy  

WE DO NOT SELL OR GIVE ACCESS TO ANY INFORMATION WE COLLECT 

WE ONLY COLLECT WHAT WE HAVE TOO 

Protecting your private information is our priority. This Statement of Privacy applies to Rick's Front Door Refinishing and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Rick's Front Door Refinishing. The Rick's Front Door Refinishing website is a Front Door Refinishing site. By using the Ricks Front Door Refinishing website, you consent to the data practices described in this statement.  

Collection of your Personal Information 

Ricks Front Door Refinishing may collect personally identifiable information, such as your:   

  - Name  

  - Address  

  - E-mail Address  

  - Phone Number  

If you purchase Ricks Front Door Refinishing's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.  

Ricks Front Door Refinishing encourages you to review the privacy statements of websites you choose to link to from Ricks Front Door Refinishing so that you can understand how those websites collect, use and share your information. Ricks Front Door Refinishing is not responsible for the privacy statements or other content on websites outside of the Ricks Front Door Refinishing website.   

Use of your Personal Information 

Ricks Front Door Refinishing collects and uses your personal information to operate its website(s) and deliver the services you have requested.  

Ricks Front Door Refinishing may also use your personally identifiable information to inform you of other products or services available from Ricks Front Door Refinishing and its affiliates. Ricks Front Door Refinishing may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.  

Ricks Front Door Refinishing does not sell, rent or lease its customer lists to third parties. 

Ricks Front Door Refinishing may keep track of the websites and pages our users visit within Ricks Front Door Refinishing, in order to determine what Ricks Front Door Refinishing services are the most popular. This data is used to deliver customized content and advertising within Ricks Front Door Refinishing to customers whose behavior indicates that they are interested in a particular subject area.  

Ricks Front Door Refinishing will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ricks Front Door Refinishing or the site; (b) protect and defend the rights or property of Ricks Front Door Refinishing; and, (c) act under exigent circumstances to protect the personal safety of users of Ricks Front Door Refinishing, or the public.  

Automatically Collected Information  

Information about your computer hardware and software may be automatically collected by Ricks Front Door Refinishing using Google Analytics. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Ricks Front Door Refinishing website.  

Children Under Thirteen  

Ricks Front Door Refinishing does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.  

Opt-Out & Unsubscribe  

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Ricks Front Door Refinishing by contacting us here:  

713-427-2487  

Changes to this Statement  

Ricks Front Door Refinishing will occasionally update this Statement of Privacy to reflect company and customer feedback. Ricks Front Door Refinishing encourages you to periodically review this Statement to be informed of how Ricks Front Door Refinishing is protecting your information.  

Contact Information  

Ricks Front Door Refinishing welcomes your questions or comments regarding this Statement of Privacy. If you believe that Ricks Front Door Refinishing has not adhered to this Statement, please contact Ricks Front Door Refinishing at: TheScheduler@aprettydoor.com