Customer Experience Survey

Question 1

Did you have a pleasant experience with scheduling?

Question 2

Were the craftsmen pleasant and well mannered?

Question 3

Were the craftsmen clean and presentable?

Question 4

Were the craftsmen helpful in answering your questions and picking your stain color?

Question 5

Was the work area kept clean?

Question 6

Did the craftsmen inspect the weatherstripping on all other doors in your home?

Question 7

If no inspection was made, would you have allowed it?

Question 8

Was the door hardware placed on a towel or mat?

Question 9

Did you check the door operation before the craftsmen left your home?

Question 10

Were two layers of plastic protection with slits and balls placed over doorway?

Question 11

Would you like an annual courtesy call about door maintenance?

Question 12

Any suggestions to better our service? (optional)

Question 13

Would you refer our company?

Question 14

Between 1–10, how would you rate your experience with our company?